Frequently Asked Questions

Ordering
Is there a minimum order?

There is no minimum order. We offer many products by the roll and/or subpack.

Do you have more widths than are listed online?

Yes, we do! Nearly all of our products come in full length logs up to 59” (nearly 5 feet) long and can be slit to order. Please contact us at https://www.tapejungle.com/contact-us/ for special orders.

Do you have more lengths than are listed online?

Most lengths are standard, usually 10 yards or 50 yards. You can cut pieces per your application but we cannot change the length of the rolls without rewinding the tape. Please contact us at https://www.tapejungle.com/contact-us/ for special orders.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Discover and American Express) and PayPal. We are fully PCI compliant, and your full credit card details do not pass through our servers or get handled by our staff.

Should I create an account?

Yes, although it is not required. You just have to add a password, and it is only for your benefit.

Shipping
Where do you ship?

We ship nationwide to the US and Canada (for a $25 handling surcharge). Please contact us at https://www.tapejungle.com/contact-us/ for international shipping quotes for all other countries.

How long does it take to ship?

Most of our orders ship out the very same day, and 95% ship within 2 business days! Some specialized products or converted items may take 1 to 3 days to ship.

Can I give you my FedEx/UPS/DHL account info?

For UPS accounts, you can use coupon code MYUPS and add your UPS account in the "Comments" section. For FedEx and other accounts, please contact us. NOTE: if the UPS number you provide is invalid, we will need to receive either a correct account number or payment for the shipping costs; otherwise we will have to refund your order less a $25 service charge plus any applicable restocking fees.

Where are you shipping from? Can I pick up my order if I am in the area?

We are located in Miami, FL. If you would like to pick up your order, please contact us at https://www.tapejungle.com/contact-us/. We can take your order over the phone and have it ready when you arrive. As many items are converted, it’s best to place your order in advance.

Do you ship to military bases?

Yes, we do! We ship to military and government agencies worldwide. Our Commercial and Government Agency Code (CAGE) is: 6SNJ2

Returns
What is your return policy?

We accept returns up to 30 days after receipt for a full refund, including shipping, if due to error or product defect. You may return unwanted product at your expense if it is unused and undamaged, for a refund or store credit less a 10% restocking fee; 30% for converted or custom items. After 30 days, every return for reasons other than error or defect is accepted based on marketability of the item and management’s discretion. For the full returns policy, please check out the Shipping and Returns Policy at https://www.tapejungle.com/shipping-returns/